All sales are final. Please read carefully before placing an order.
Last updated: 15 May 2026All sales made through Aurex Labs are strictly final. We do not offer refunds under any circumstances.
Due to the nature of pharmaceutical-grade peptide formulations — which require specialised cold-chain handling, clinician review, and strict regulatory compliance — we are unable to accept returns or issue refunds once an order has been placed and payment confirmed.
This policy applies to all products, all order sizes, and all payment methods including card (Stripe), PayPal, cryptocurrency (Coinbase Commerce), and bank transfer.
We do not offer product exchanges. Once an order is submitted and payment is received, the transaction is complete. You may not substitute, swap, or exchange any product for an alternative.
Orders cannot be cancelled once payment has been confirmed. Our fulfilment process begins immediately upon payment receipt. If you have questions about a product before ordering, we strongly encourage you to contact us in advance via WhatsApp or at support@aurexlabs.io.
In the event that you receive an incorrect product due to an error on our part, or a product arrives damaged through no fault of your own, please contact us within 48 hours of delivery via WhatsApp or support@aurexlabs.io with photographic evidence.
We will assess each case individually. Where an error on our part is confirmed, we may, at our sole discretion, offer a replacement. This does not constitute a general right to a refund, and no monetary compensation will be issued.
It is the buyer’s sole responsibility to ensure that importation of the ordered compounds is lawful in their jurisdiction. Aurex Labs accepts no liability and will not offer any form of compensation for orders that are seized, held, or refused by customs authorities. We strongly recommend you verify your local laws before ordering.
Certain products require clinician review prior to dispensing. If clinician review results in a recommendation against dispensing your specific compound, we will contact you directly. In such cases only, and at our sole discretion, an account credit or product substitution may be offered. No monetary refund will be issued.
By placing an order with Aurex Labs, you confirm that you have read and understood this Refund Policy in full, and that you agree to its terms without reservation. We encourage all customers to contact us with any questions before purchasing.