Privacy Policy

Aurex Labs (“we”, “us”, “our”) is an FDA-registered facility and licensed medical supplier of peptide formulations. Our website is www.aurexlabs.io. This Privacy Policy explains how we handle personal data collected through our website and order process. By using our website, you agree to the practices described here.

We may collect the following categories of personal information:

• Identity & contact: name, email address, phone number, and messaging handle (e.g. WhatsApp).
• Order information: products selected, quantities, and pricing tier.
• Health context: only where voluntarily provided and necessary for clinician review prior to dispensing.
• Payment data: processed directly by our payment providers (Stripe, PayPal, Coinbase Commerce). We do not store card or crypto wallet details.
• Technical data: IP address, browser type, and pages visited, collected automatically via standard server logs.

We use your personal information to:

• Process and fulfil your orders, including any required clinician review.
• Communicate with you about your order status and enquiries.
• Comply with applicable federal, state, and international regulations.
• Prevent fraud and maintain the security of our platform.
• Improve our website and services based on aggregated, anonymised usage data.

We do not use your personal data for unsolicited marketing without your explicit consent.

We do not sell your personal data. We may share it with:

• Payment processors: Stripe, PayPal, and Coinbase Commerce, solely to process transactions.
• Clinician review partners: where required by law prior to dispensing certain compounds.
• Logistics providers: to the extent necessary to ship your order.
• Regulatory authorities: where we are legally required to disclose information.

All third parties are contractually required to handle your data in accordance with applicable data protection law.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records may be retained for up to seven years for tax and regulatory compliance. Health-related information provided for clinician review is retained only for the duration required by the applicable medical regulatory framework.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us via WhatsApp or at support@aurexlabs.io.

Our website uses only essential cookies necessary for basic site functionality (e.g. shopping cart state). We do not use tracking, advertising, or analytics cookies without your consent. You may disable cookies in your browser settings, though this may affect site functionality.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.